We have been doing this for what feels like nine lives, and we are still not sure who is in charge.
Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.
The Short Version, Told Slowly
We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.
Our team did a careful study. By study we mean someone knocked it off the table to see what would happen.
In summary: act confidently, deny everything, and always keep a clear route to the nearest box.
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