Nobody tells you this when you start out, but the real work begins around an apology accepted only after a snack.
If you take only one thing from this, take this: a couch that fits exactly one cat and one grievance is not a bug. It is the product.
The Short Version, Told Slowly
The old guard prefers an apology accepted only after a snack. The new guard prefers whatever is on the other side of the door.
We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.
Thank you for reading, and please do not leave anything on the edge of a surface. You know why.
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